The Contract is between You and Us. It is made up of: (i) Your Quote (ii) This Contract (including any schedules) (iii) Requote (if applicable). It is important for You to read this Contract carefully so that You
understand how it works.
If You do not understand this Contract and want to talk to Us about it, or if You would like this Contract in another format (for example: audio, large print, braille), please contact us using the contact details
below.
If the Contract names more than one person, you will all be responsible – as individuals and together – for Your obligations under the Contract.
The Contract will start from the date We receive Your signed and dated Quote.
If this Contract contradicts Your Quote, this Contract will take priority.
This Contract uses some defined terms that have a specific meaning. The definitions of these specific terms are enclosed at the end of this document for your reference.
Your Right to Change your Mind
You have the right to change your mind and cancel this Contract within 14 days from the date of completion of Your installation without giving any reason. This does not apply to the extent that the Contract
includes Emergency Works.
To change Your mind and cancel the Contract, You should tell Us as quickly as possible and confirm this in writing. We have supplied a tear-off slip below which You can use, but You do not need to. You can notify
Us by any means (see Contact Us).
You should think carefully about the consequences of cancelling the Contract at different stages. However, You may change Your mind and cancel the Contract from the Commencement Date to 14 days after the date of
completion of Your installation. This is over and above Your statutory rights.
If no Goods have been provided or Services carried out (including any Preparatory Work), You may change your mind and cancel the Contract, in which case You will receive a full refund of any monies paid within a
further 14 days.
If We have commenced with the provision of the Services (including any Preparatory Work) on the Contract, You may change Your mind and cancel the Contract, however We may charge You reasonable fees, provided:
It is a reasonable reflection of the value of the work that has been carried out; and
You gave us permission (by agreeing to this Contract) to proceed within the cancellation period.
If We have completed (or partially completed an installation), We will return to Your property to remove the Goods and You must allow Us to do so. We will carefully remove the Goods and leave Your property safe,
secure, and watertight. We will charge You reasonable fees for the work done so far and the reduced value of the Goods.
About Us
We are accredited under and are members of The Home Insulation & Energy Systems Quality Assured Contractors Scheme (HIES) and MCS. We comply with their requirements when performing our obligations under the
Contract.
We may transfer Our rights and/or obligations under the Contract to another company. This will not affect Our responsibility to You under the Contract.
Performance Calculations
We have estimated the energy performance calculations and provided these with your quotation. Our calculations are based on standard calculations provided by the Energy Performance Validation Scheme and public
data from the Office for National Statistics.
The performance of energy systems is impossible to predict with certainty due to external factors. The estimates are for guidance only and are not guarantees of performance.
What We Need You to Do Before We Install Your Renewables Solution
Before We carry out the Installation or order any equipment, You must satisfy the following conditions (unless We tell You otherwise) (the “Installation Requirements”):
The Cooling Off Period has ended and You haven’t cancelled the Contract or You have sent Us a completed Waiver Form (and We have received it).
You have either:
Paid Us in full and any additional costs specified in Your Quote (and We have received it); or
Paid Us the Deposit and any additional costs specified in Your Quote (and We have received it);
You have a broadband connection at Your Premises to which We can connect Your Renewables Solution to enable communications.
You have completed any actions that We have specified in the Quote that You must carry out.
Where required, all necessary consent and certification from Your local distribution network operator must be obtained. We will liaise with the operator on Your behalf if you provide authority by signing a
letter of authority.
No renovation, modification, or structural change has been carried out at Your Premises since Our last survey.
If Installation Requirements are not satisfied within 30 days of the Contract start date, We may cancel the Contract or provide a new Quote.
You must obtain all necessary consents and permissions (e.g., building regulation certificates, planning permissions, landlord and mortgage consents) by the Installation date.
If requested, you must provide a structural survey confirming roof suitability for the Renewables Solution installation.
After an order is placed, You may send photos via an online portal for pre-installation review. Photos must be true and accurate. We may also conduct a virtual inspection using video call software if needed.
Alternative Options and Declining an Order
If, upon physical inspection, the equipment ordered is unsuitable or installation is technically not possible: We will inform You and discuss alternative options or any installation delay. If You decline the
alternatives or no alternatives are possible, a full refund (minus any applicable Cancellation Fee) will be provided and materials removed.
If additional equipment or significant extra work is required: We will issue a Requote for Your approval (oral or written, including by email) before proceeding. If You decline, you are entitled to a full refund.
We reserve the right to decline any order up until completion. Only a refund of any money paid will be made; no damages or expenses will be payable. Any changes in materials/specifications must be supported by a
Requote approved by You.
Installation timelines may be delayed due to unforeseen events beyond Our control (e.g., fires, strikes, illness, weather, terrorism, war). Time is not deemed to be of the essence of the Contract.
Arranging a Date for the Installation
Once We have received and reviewed the survey of Your house from Your sales consultant, Our Delivery Team will contact You to arrange a date on which We can begin the Installation (the "Installation Date").
If You want to re-arrange the installation date, You must give Us at least 5 working days notice. If You give Us less than 5 days' notice, You must pay Us any additional costs We have incurred as a result. If You
rearrange the installation date two times or more, We may cancel the Contract.
We may rearrange the Installation Date if weather conditions or other uncontrollable events occur. We will try to give You as much advance notice as possible. Time is not deemed to be the essence of the Contract.
Should We amend the scheduled Installation Date due to engineer availability, We shall not be liable for Loss of Earnings.
Installing Your Renewables Solution
Your Quote will detail the estimated installation duration, typically between one and three days. Final tests or additional visits might be necessary. Scaffold setup and dismantling may require visits before
and after installation.
Our engineer will inspect existing infrastructure to ensure compliance with standards. If upgrades are necessary, We will inform You. If You refuse upgrades but still want the installation, We will leave the
equipment for connection by others. Payment remains due as if installation was completed.
We are not responsible for the integrity or suitability of existing infrastructure or for latent defects not readily apparent at installation.
If a G99 certificate is required, the Renewables Solution may be locked off until local network operator approval. Our Technical Team will manage this process with You.
Hazards During Installation
Hazards such as tools, materials, ladders, cables, and scaffolding will be present. Please avoid work areas and follow technician instructions for safety. By signing the contract, You acknowledge awareness of
these hazards.
What We Need You to Do During the Installation
Provide Us and Our representatives with safe, unrestricted access to Your Premises, electricity, broadband, earthing, and other relevant services.
Empty and prepare areas such as airing cupboards and storage spaces if requested.
We are not liable for damage to fragile roof tiles or minor cosmetic damage unless specified otherwise. Known issues should be raised during the pre-sales process.
Scaffolding quotations are provided by approved third-party subcontractors. In case of additional requirements after physical inspection, We will inform You and issue a Requote.
Scaffolding on or over low roofs may cause minor damage to roof tiles.
Minor cosmetic damage to exterior surfaces and floor coverings may occur, and We or Our subcontractors will not be liable.
During the Installation
You or an authorised responsible person over 18 must be present at all times unless agreed otherwise.
Take reasonable steps to ensure health and safety of Our personnel.
Failure to comply for seven days after notification may result in contract cancellation.
If environmental or safety issues (e.g., asbestos) are discovered, You must rectify them before installation resumes. Failure to do so within three months may result in contract cancellation or a new Quote.
Goods Ownership and Responsibility
Goods remain Our property until fully paid for by You.
We have authority to retake, sell, or deal with goods if unpaid.
We can enter premises to retrieve goods without notice.
You must keep goods safe after delivery. Risk passes to You on delivery.
If You damage or lose Our tools, equipment, or goods, We may charge You for replacement/repair.
Our Responsibilities During the Installation
Observe all health and safety regulations.
Use reasonable care, skill, and materials of satisfactory quality.
Minimise disruption to Your Premises.
Remove all waste and clean up to a reasonable standard (excluding painting, decorating, or structural remedial work unless We have been negligent).
Use materials complying with current regulations and standards.
Install substitute plant/equipment if the originally quoted ones are unavailable, with similar or better specifications.
If unexpected additional work or costs arise, We will issue a Requote. If declined, We may cancel the Contract.
Completion of the Installation
We will inform You once the Installation is complete. If You opted to pay an initial deposit, the Final Balance Payment must be made within seven days of Installation completion.
If You do not pay the Final Balance within 30 days after reminder notice, You will be in breach of Contract, and the "If You Don’t Pay" terms will apply.
Paying for Your Installation
We have a number of different payment options and will confirm the agreed payment method and terms with You in writing. Please see below for the relevant section depending on how You have paid for Your
Installation.
How we will ask you to pay for your installation:
Once We have provided You with a Quote, and You have advised us (either verbally or in writing) that You wish to proceed with an Order, we will set out the payment options available to You. These will also be
set out in Your Quote.
If you have chosen to pay Us directly
Once You are happy with the quote, we will ask You to electronically sign the Quote that You have accepted. Once We have received confirmation that You have accepted a quotation, We will request a
deposit payment of 10% of the total quoted price to secure Your booking. This deposit is refundable only prior to the commencement of the installation process and will be registered with HIES under
their Deposit Protection Scheme. An advance payment of 45% of the total quoted price will be required 5-7 days before the installation date. This payment will be used to allocate and prepare
materials. The remaining 45% balance will be due upon completion of the installation and after the final audit. The outstanding balance must be paid within 7 days. We will discuss with You how
payments will be made and set up a Continuous Payment Authority, with Your permission. You have the right to withdraw this consent at any time. the installation and after the final audit.
If You have chosen to finance Your purchase by means of a regulated credit agreement from one of Our chosen panels of lenders
Different Finance options may be available depending on the products chosen. You may pay an additional Deposit (not exceeding 25% of the total Contract value) & will be protected by HIES under their
terms of the coverage value. Prior to booking, Your credit application must be approved and signed with the lender. Following the consultation, You must electronically sign the accepted Quote. For any
costs not covered by deposit and finance, a further advance payment will be requested around 10-14 days before installation. Upon completion of Installation, You will sign a document confirming
completion, after which the lender will pay Us the remaining balance and Your credit agreement becomes live.
How Your Deposit payment and Advance payment will be protected:
Your Deposit Payment is insured and protected under the Deposit Protection Scheme (HIES).
Advance Payments are not insured but are collected only after stock has been allocated and prepared for dispatch.
The Renewables Solution and associated products become Your responsibility upon delivery, but ownership passes only after full payment.
Once We have received the Final Balance Payment from You:
You will become owners of and responsible for Your Renewables Solution.
We will apply to certify Your Renewables Solution under the MCS or equivalent registration body and provide You with the certificate.
You will benefit from product guarantees and warranties as specified in Your Quote, for You and any future owners.
Each guarantee and warranty has its own terms and conditions which You should review carefully.
Other Provisions
Our standard workmanship guarantee is 5 years from the date of completion, covering defects in Installation but not product defects.
The guarantee is valid only if full payment has been made and will be void if misuse, negligence, or unauthorized modifications occur.
We will install the products listed in Your Quotation, but minor differences in appearance (color, finish) may occur and do not require replacement unless performance is impacted.
We will provide You with product guarantees, certificates, user manuals, guides, and other documentation relating to Your Renewables Solution.
In rare cases, the distribution network operator may require You to disconnect Your system temporarily. We are not liable for associated losses.
Upon completion, You may arrange with Your district network operator to export surplus energy and receive payments under the Smart Export Guarantee. A smart meter may be required.
Your Renewables Solution is designed based on information provided during the Quote and Consultation stages. Additional functionality not specifically stated is not guaranteed.
Your Ongoing Rights and Obligations
Once the Installation has been completed:
You agree to comply with all conditions of the consents and permissions to keep Your Renewables Solution installed at Your Premises. You must tell Us immediately if You become aware that You have not complied
with these conditions.
You must maintain a broadband connection at Your Premises and keep Your Renewables Solution connected to it to enable communications with the Renewables Solution.
You must allow Us, Our personnel, contractors and sub-contractors to access Your Premises at reasonable times where We ask You in order to inspect Your Renewables Solution, to carry out any of Our
responsibilities or exercise any of Our rights under the Contract.
We will provide You with the necessary documentation and guidance from the manufacturer of Your Renewables Solution. It is Your responsibility to follow these.
Force Majeure
Neither You nor We will be legally responsible to the other for any failure or delay to perform obligations under this Contract if due to a Force Majeure Event.
If the Force Majeure Event affects performance for a continuous period of 3 months, the non-affected person may cancel the Contract.
If cancelled, and (i) You have not paid the Final Balance Payment and (ii) You are not paying by Instalment Payment Plan, We will remove the Renewables Solution and return Your Premises to a reasonable standard
at no cost to You.
Limits on Our Responsibility to You
Nothing removes or limits Our legal responsibility for death or personal injury caused by negligence. Except for that:
We are not responsible for losses not Our fault or not reasonably foreseeable.
We are not responsible for financial losses (e.g. wasted expenses, loss of profit, etc.).
Our total liability shall not exceed £15,000.
Ending Your Contract
Expiry of the Contract
The Contract ends automatically on completion of Installation unless cancelled earlier.
We may cancel if unable to complete Installation for environmental, health, safety, structural, or technical reasons not caused by Our neglect or if an unforeseeable event prevents completion.
Cancellation by Either
Either party may cancel if the other continues non-compliance for 30 days after being informed.
Consequences of Expiry or Cancellation
If We caused cancellation, We will remove the Renewables Solution at no cost and refund payments made.
If You have not paid the Final Balance Payment, We will remove the Renewables Solution and may charge incurred costs.
If bankrupt or suspected inability to pay, We may end or suspend the agreement.
Advice and Complaints
For complaints, contact Our Support Team. Unresolved complaints can be referred to:
We respect Your privacy and comply with UK data protection laws. Our Privacy Policy explains how We collect, share, and use Your personal
information.
If You Don’t Pay
You must pay balances promptly. We may take reasonable action to recover overdue amounts, including appointing a debt collection agency and/or legal action.
How We’ll Contact You
We may contact You via email, text, or social media. You must update Us if Your contact details change.
Contacting Us
Address: Unit 3 Arrow business center,Perivale, Middlesex, UB6 7LA
We reserve the right to change the terms of the Contract. If We do, We will notify You about the changes and when they will take effect. If You do not agree with the changes, You can cancel the Contract with
immediate effect by telling Us by e-mail or in writing by post within 7 days of receiving Our notification.
By agreeing to the Contract, You agree to Us carrying out a Credit Check on You. We may carry out this check before You have paid Us the Deposit. If for any reason You fail the Credit Check We reserve the right
to immediately cancel the Contract.
If any court, ombudsman or any other competent authority decides that any aspect of a provision of the Contract is invalid or unenforceable, that aspect of that provision shall be severed from the Contract and
shall have no effect on the remainder of the Contract.
The Contract is governed by the laws of England and Wales. Your statutory rights as a consumer are set out in legislation and nothing in the Contract, or any of Our Marketing Materials shall affect any of Your or
Our statutory rights.
Definitions of Terms used in this Contract
Cancellation Fee
No more than 30% of the total Price.
Credit Check
A check carried out by our panel of lenders to ensure that You have the financial means necessary to cover any payments due under the Contract.
Contract
These terms and conditions and the Quote between You and Us for the Installation of Your Renewables Solution as may be updated by Us from time to time.
Deposit
The deposit amount set out in Your Quote.
Energy Performance Certificate (EPC)
The certificate setting out the energy efficiency of Your Premises.
Final Balance Payment
The amount set out in Your Quote that You must pay Us once the Installation is complete representing the difference between (i) the Price and (ii) the Deposit and (iii) the Advance Payment.
Force Majeure Event
An event or circumstance out of Our or Your reasonable control which cannot be prevented or avoided such as fire or severe weather conditions and which stops duties under the Contract from being carried out.
G99 Certificate
The certificate which may need to be applied for and given by the operator of the local electricity distribution network to confirm network availability for the connection of Your Renewables Solution.
Hazard
The potential that a situation, material or tool has to cause harm or damage.
Installation
The work to design, construct, install, test and commission the Renewables Solution at Your Premises.
Instalment Payment Plan
The agreed instalment payment plan detailing agreed instalment amounts and payment structure set out in the Quote with Us.
Marketing Materials
Any brochures, drawings, illustrations, literature, samples or other marketing materials provided in relation to Us or any services or products offered by Us.
MCS
The Microgeneration Certification Scheme, a recognised quality assurance scheme to certify microgeneration products and installers used to produce electricity and heat from renewable sources.
Premises
Your domestic premises, the address of which is set out in Your Quote.
Preparatory Work
Any work that We are contracted to do prior to the installation of the Goods, including but not limited to any preparatory work, associated logistics and scaffolding, together with any profit that would have been
made by us for your Order.
Price
The amount set out in Your Quote which You must pay Us for Your Renewables Solution and for performing Our obligations under the Contract.
Quote
The document which sets out the proposed Renewables Solution to be installed at Your Premises which was sent to You as part of the Quote pack.
HIES
The Integrity Foundation trading as The Home Insulation & Energy Systems Quality Assured Contractors Scheme which is a quality assurance scheme setting out high consumer protection standards for businesses
selling or leasing renewable energy generation systems to domestic consumers.
Requote
A document issued by Us which details changes to materials and/or specifications from those detailed in the original Quote.
Risk
The likelihood or probability of a Hazard causing harm or damage to a person, materials or property.
Renewables Solution
The associated plant and equipment which We propose to install at Your Premises and described in more detail in Your Quote.
Renewables Inverter
The electrical equipment which changes direct current (DC) produced by the Renewables panels into alternating current (AC), making it suitable for use with home appliances and the electricity network.
Upfront Payment
The upfront payment amount set out in Your Quote.
We / Us / Our / Ours
DCL Renewables is a trading name of Decon Contracting Limited. Company Registration No. 08440299
You / Your
The person or people who have entered into this Contract with Us.
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